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How to setup Pickup In Store

This article introduces the Pickup in store feature in Ecombe Editor and explains how to set it up in your Shopify store.

Overview

Pickup in store in (also known as Pick up in store or Local pickup) is a feature that allows customers to place an order online and pick it up at a physical store, instead of having it shipped to their address.

Pickup at store works based on locations and product inventory, does not require installing additional apps, and can be used alongside other delivery methods.

Requirements to use Pickup at store

Before setting up Pickup at store, make sure that:

  • Your store has at least one Location

  • The location has Fulfillment enabled (fulfills online orders)

  • The product has inventory available at that location

How to set up Pickup at store

Follow the steps below to set up Pickup at store in your Shopify store.

1

Check your Locations

Go to Shopify Admin, navigate to Settings → Locations

By default, Shopify creates one location. If you want to create more locations:

  1. Click Add location

  2. Enter the Location details (Name, Address)

Make sure: Fulfillment is enabled

This location will be where customers pick up their orders.

2

Enable Pickup in store for a Location

Go to Settings → Shipping and delivery->Scroll down to the Pickup in store section then Click Set up.

Select the location you want to allow pickup from. Enable Let customers pick up orders directly at this location

Configure:

  • Ready for pickup notification

    • Example: “Please bring your order confirmation email when picking up.”

  • Expected pickup date

    • Example: “Ready within 2 hours” or “Same day”

This information will be displayed to customers during checkout.

3

Assign product inventory to the Location

Pickup at store only works if the product has inventory at the pickup location.

  1. Go to Products → select a product

  2. Scroll down to the Inventory section

  3. Under Locations, make sure:

    • The location is enabled

    • Inventory quantity is greater than 0

  4. If not:

    • Click Edit locations

    • Enable the location

    • Enter the inventory quantity

If the product has multiple variants, make sure to check the inventory for each variant.

4

Check display on the Ecombe Product Template

After setup is complete:

  • On the Ecombe Product Template, when clicking the Store available block, it will display:

    • Store name

    • A status label such as Pick up – Available

  • During Checkout, customers will see the options:

    • Ship

    • Pick up

Note: Pickup at store will not be displayed if:

  • The product is out of stock at the location

  • Local pickup is not enabled for the location

Frequently Asked Questions (FAQ)

Does Pickup at store apply to individual products?

→ No. Pickup at store is not enabled per product. Instead, it is:

  • Enabled per Location

  • Applied to all products with inventory at that location

Can I hide pickup for a specific product?

→ Yes. You can do this by:

  • Not assigning that product’s inventory to the pickup location, or

  • Setting the inventory quantity to 0 at that location

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