How to use product reviews

This guide explains how to display product star ratings and reviews in Ecombe templates, including how each display mode works and where product reviews can appear.

Overview

Product reviews are a key component for displaying customer feedback on your products. In Ecombe templates, product reviews are divided into two main types:

• Product reviews (text reviews) Written feedback from customers, allowing them to share their experiences, opinions, and detailed insights about a product.

• Star ratings A quick visual rating system using stars (from 1 to 5), enabling customers to evaluate a product at a glance.

In Ecombe templates, Product Reviews are supported in:

• Featured Product

• Featured Collection

Why Product Reviews Are Important

Product reviews play a critical role in the shopping experience by:

• Increasing trust and credibility for your products

• Improving click-through rates and conversion rates

• Providing quick, visual feedback for potential buyers

• Helping customers feel more confident when choosing products that have already been reviewed by others

Requirements Before You Start

To display product reviews, you need to install a review app. Ecombe will automatically connect to your review app and display the reviews.

We recommend the following review apps:

• Judge.me Reviews

• Okendo

• Trustoo.io Reviews

If you already have a product review app installed and configured, you can proceed to the next section.

How to display Product rating in Featured Collection

In Featured Collection, product reviews are displayed as star ratings only.

The Product Review setting has three display modes:

1. None

Star ratings are not displayed on the page.

2. Sample Data

Displays demo star ratings inside the Editor for preview purposes. On the live page, real data from your review app will be shown instead.

3. Real data

Displays real product rating data directly in the Editor, exactly as it appears on the live page. Ratings are pulled from the connected third-party review app.

If a product has no reviews yet, "No reviews" will be displayed if the product does not have any reviews yet.

How to display Product Reviews in Featured Product

In Featured Product, product reviews can be displayed in multiple formats, depending on what your review app supports, such as:

• Review text

• Review carousel

• Testimonial carousel

• Other review widgets provided by your review app

How to Add Product Reviews app block into a Featured Product

1

Install and fully configure your product review app in your Shopify store

If you already have a product review app installed and configured, you can proceed to the next step.

2

Insert app block into Featured Product

Steps:

1. In the editor sidebar, select Add block

2. Click App

3. Click the review app you are using

4. Select app block.

[ Screenshot ]

If you do not see your review app in the list, please contact our support team for assistance with app integration.

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