# How to use product reviews

This guide explains how to display **product star ratings and reviews** in Ecombe templates, including how each display mode works and where product reviews can appear.

## Overview

**Product reviews** are a key component for displaying customer feedback on your products. In Ecombe templates, product reviews are divided into two main types:

* **Product reviews (text reviews)**\
  Written feedback from customers, allowing them to share their experiences, opinions, and detailed insights about a product.
* **Star ratings**\
  A quick visual rating system using stars (from 1 to 5), enabling customers to evaluate a product at a glance.

In Ecombe templates, Product Reviews are supported in:

* **Featured Product**
* **Featured Collection**

## Why Product Reviews Are Important

Product reviews play a critical role in the shopping experience by:

* Increasing trust and credibility for your products
* Improving click-through rates and conversion rates
* Providing quick, visual feedback for potential buyers
* Helping customers feel more confident when choosing products that have already been reviewed by others

## Requirements Before You Start

To display product reviews, you need to install a review app. Ecombe will automatically connect to your review app and display the reviews.

We recommend the following review apps:

* **Judge.me Reviews**
* **Okendo**
* **Trustoo.io Reviews**

If you already have a product review app installed and configured, you can proceed to the next section.

## How to display Product rating in Featured Collection

In **Featured Collection**, product reviews are displayed **as star ratings only**.

The Product Review setting has **three display modes**: 

#### **1. None** 

Star ratings are not displayed on the page.

<figure><img src="/files/pk0qa14kS5QnDvE8PqwQ" alt=""><figcaption></figcaption></figure>

#### 2. Sample Data

Displays **demo star ratings** inside the Editor for preview purposes. On the **live page**, real data from your review app will be shown instead.

<figure><img src="/files/5mXIezhI5Wscvi7E7yGD" alt=""><figcaption></figcaption></figure>

#### 3. Real data

Displays **real product rating data directly in the Editor**, exactly as it appears on the live page. Ratings are pulled from the connected third-party review app.

If a product has no reviews yet, "No reviews" will be displayed if the product does not have any reviews yet.

<figure><img src="/files/IeBDsbpb0Hpx0eU8d4pz" alt=""><figcaption></figcaption></figure>

## How to display Product Reviews in Featured Product&#x20;

In **Featured Product**, product reviews can be displayed in multiple formats, depending on what your review app supports, such as:

* Review text
* Review carousel
* Testimonial carousel
* Other review widgets provided by your review app

#### How to Add Product Reviews app block into a Featured Product

{% stepper %}
{% step %}
Install and fully configure your product review app in your Shopify store

If you already have a product review app installed and configured, you can proceed to the next step.
{% endstep %}

{% step %}
Insert app block into Featured Product

Steps:

1. In the editor sidebar, select **Add block**
2. Click **App**
3. Click **the review app you are using**&#x20;
4. Select app block.

\[ Screenshot ]
{% endstep %}
{% endstepper %}

If you do not see your review app in the list, please contact our support team for assistance with app integration.

{% hint style="info" %}
Have a question? Contact us via **in-app live chat,** we'll reply in few minutes.
{% endhint %}


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