Change your plan

Learn how to upgrade, downgrade and cancel your plan.

Can I upgrade or downgrade my Ecombe plan?

You can change your Plan to suit your actual usage situation. Just visit Ecombe's Switch Plan page.

Any changes to your Plan will take effect immediately.

What happens if I downgrade my plan? Please check this article.

Here's how to upgrade or downgrade your plan

1

Access Switch plan page

Steps:

1. Access Ecombe app and click Preference in the left column.

2. Click Plan information.

3. Click Switch Plan.

On the Plan Information page you will see your current plan. In this case is PayG 10-slot = Pay as you go 10-slots.

2

Choose the plan you want to upgrade or downgrade

After step 1, you will redirect to Switch plan page. Pick the plan you want to upgrade or downgrade to.

Pick the plan you want then click Upgrade to upgrade your plan or Downgrade to downgrade your plan.

3

Plan confirmation

After step 2, you will be redirect to Plan confirmation page.

You can choose to add the Add-on package or not then select Confirm detail.

After Confirm detail you can enter the discount code and select Start plan.

4

Approve subscription

After clicking start plan, Shopify system will take you to Approve subscription page.

Select Approve to confirm Plan activation and payment.

5

Change plan successfully

After your plan activation and payment are confirmed, you will be redirected to the Ecombe Switch Plan page, where you’ll see the message: “Subscription activated successfully! 🎉”.

Here's how to cancel your plan

Steps:

1. Access Ecombe app and click Preferences in the left column.

2. Click Danger zone.

3. Click Cancel plan.

You also can downgrade to Free plan in Switch plan page.

What happens if I cancel my pan?

You will be required to unpublish pages and sections before cancelling the plan.

Click Manages page to unpublish pages and sections.

Don't know how to unpublish pages and sections, check this article.

Frequently Asked Questions

1. What is a publish slot?

Publish slots are the number of templates and sections that you can create with Ecombe and publish to your theme or live page.

2. I have many products, collections. Do they consume my publish slots?

Don't worry, a collection or product template can be assigned to all or many different products or collections.

For example: if your store has 10 collections, you just need to create 1 collection template and assign it to those 10 collections. All will be counted as 1 publish slot.

3. What happens if I downgrade to a free plan?

Free plan has only 1 publish slot so the system will ask you to unpublish pages to draft page and leave only 1 published page.