How to create FAQ page with Ecombe
Overview
This article will guide you through the steps to create a FAQ page using Ecombe Page Builder, helping you design and customize your page layout easily without any coding. With a flexible drag-and-drop interface, you can organize frequently asked questions in a clear, user-friendly way that improves customer experience and reduces support inquiries.
By the end of this guide, you’ll be able to build a professional FAQ page that matches your brand design and provides quick answers to common customer questions.
What is a FAQ page?
A FAQ (Frequently Asked Questions) page is a dedicated page that provides answers to the most common questions customers may have about your store, products, shipping, returns, payments, or policies.
The main purpose of a FAQ page is to:
Help customers find answers quickly without contacting support
Reduce repetitive customer inquiries
Build trust and transparency with clear, consistent information
Improve the overall shopping experience
A well-structured FAQ page can significantly improve customer satisfaction and allow your support team to focus on more complex issues.
Step-by-step guide
Set up the FAQ page
Access Page Settings from the Ecombe left sidebar and configure the following options:
Page title: Enter a name for your FAQ page template to easily manage it in Page Manager, especially if you have multiple FAQ page templates.
Page URL: is the web address of your FAQ page, allowing customers to access the page directly through the link you set.
Theme template name: This is the name of the template saved in your Shopify store. Ecombe will automatically generate the template name after the page is published.
CSS and JavaScript: Add custom styles or advanced scripts for your template. If you need assistance, feel free to contact our support team.
Publish your Ecombe FAQ page
After completing the setup and customization steps, you can choose to Save or Publish the FAQ page.
Click Save to store the template as a draft. This will not affect your storefront.
To allow customers to access your FAQ page click Publish, then confirm by clicking Publish again in the dialog.
Add the FAQ page to the Shopify Navigation
To allow customers to access your FAQ page without manually entering the URL, add the FAQ page to your store’s navigation menu, such as the header or footer. This lets customers visit the page with just one click.
Result
After successfully completing the steps above, you will have a well-structured FAQ page that clearly answers common customer questions, improves the overall shopping experience, and reduces the need for customer support. Your FAQ page will be easy to navigate, fully customizable with Ecombe Page Builder, and easily accessible through your store’s navigation menu.
Tips & Best practices
1. Check the layout on tablet and mobile devices
Always check your blog page on tablet and mobile devices, as most traffic comes from mobile users.
You can customize layouts for mobile and tablet without affecting other devices.
2. Preview your template before publishing
Preview your blog post page before publishing to ensure it displays correctly on your live storefront.
Use Cases for a FAQ Page
A FAQ page can be used in many scenarios to improve customer experience and reduce support workload. Common use cases include:
Answering pre-purchase questions Help customers quickly understand product details, sizing, materials, pricing, or availability before making a purchase decision.
Explaining shipping and return policies Clearly communicate shipping times, costs, return conditions, and refund processes to avoid confusion and reduce abandoned checkouts.
Providing store and policy information Share important details such as payment methods, order tracking, cancellations, warranty information, and customer support contacts in one centralized place.
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